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According to Forrester Research:
26% of consumers post a negative comment on a social networking site like Facebook or twitter following a poor customer experience.
Customers drive your business. They’re talking. Interactions Group can help you discover ways to listen, ask and respond.
According to Harris Interactive:
83% of customers say they would be more loyal to a business if they could be sure their comments were taken seriously.
Truly understanding the experience you provide can generate insights and drive true business results. Let Interactions Group help you understand how these insights can accelerate your brand and customer advocacy.
An Aberdeen Report reveals:
The top three drivers for investing in customer experience management are: 1. Improve customer retention – (42 %), 2. Improve customer satisfaction – (33 %), 3. Increase cross-selling and up-selling (32 %).
Meeting and exceeding customers' needs requires planning and focus. Interactions Group helps you identify, develop and manage the changes to optimize the customer’s interaction with you.
A Booz Allen study suggests that:
Customer Centric Organizations outperformed their industry peers 2:1 in revenue growth and generated profit margins five to 10 percent above their competitors.
Interactions Group can help you discover how customer focus translates to meaningful, measurable business results.
 
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We now understand that customer service is just one part of the Customer Experience mindset. Interactions Group is helping us transform our company into a Customer Experience leader.

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