“Poor customer experiences result in an estimated $83 Billion loss by US enterprises each year because of defections and abandoned purchases.”Parature
An organization’s leadership must recognize, champion, communicate and live the transformation and change required for exceptional customer experience. Leaders can accelerate the benefits of customer centric change by setting high expectations, leading by example, and creating targeted emphasis on the journey of the customer.
True customer centric leadership means:
Understanding and designing your customer strategy is transformational change. Just as you must be innovative and dedicated to designing the new experience, you must be creative and disciplined in managing change for your organization.
Let us help you find ways to champion your organization on the customer centric journey.
If you are truly interested in changing your organization’s customer experience culture, we can help. Give us a call at 443-931-3250 or contact us online.
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We now understand that customer service is just one part of the Customer Experience mindset. Interactions Group is helping us transform our company into a Customer Experience leader.Carmine M. | Fidelity Mechanical
After working with IG, our cases are settling quicker, bringing in revenue faster and making clients happier.Jon P. | Portner & Shure, P.A.